Job Description

Reporting to - Publishing Innovation Lead
About Packt
Packt's mission is to help the world put software to work in new ways, through the delivery of effective learning and information services to IT professionals. We are a technical publisher and learning provider with over 400 staff based across the globe, primarily in India and the UK. Our products have global relevance, and our multimedia portfolio includes over 7,000 books, e-books, audiobooks, and video courses.
For more details, visit
Role Overview
Packt is hiring a graduate workflow automation engineer to accelerate adoption of autonomous, agent?driven processes across every business vertical. By building intelligent AI agents you will free teams to focus on high?value creative tasks while maintaining responsible, secure and ethical use of large language models. You will collaborate with content, product, marketing and technology stakeholders, owning projects end to end - from discovery through deployment and continuous optimization. Success will be measured by time saved, accuracy gains and user satisfaction scores achieved by your automations.
What You Will Do

• Develop AI?powered solutions: Design, build, and deploy agents using agentic workflows and LLM APIs to automate and enhance Packt business processes.

• Collaborate with Vertical teams: Partner with Verticals to map processes, surface bottlenecks and deliver tailored AI solutions.

• Develop cross-business perspective: Spend rotation weeks shadowing multiple verticals and roles to ensure agents solve company-wide, not siloed, problems.

• Integrate with existing systems: Connect agents to core platforms such as the CRM, CMS, e?commerce site, and BI dashboards through robust API integrations and scripting.

• Ensure security, compliance, and responsible AI: Work with the Tech Team to uphold data privacy standards, monitor models for bias and document mitigation strategies.

• Technical problem solving: Debug agent behaviour, profile performance and deliver scalable, fault tolerant solutions alongside the Tech Team.

• Continuous improvement: Track metrics, gather feedback, and iteratively refine prompts, memory, and tool chains to maximize impact.

• Documentation and training: Create clear documentation and training material for fellow Packt employees on effective agent use

Career progression opportunities

• Technical leadership path: Advance into Developer (Platforms team) or Data Analyst roles.

• Cross-functional path: Transition into product management and acquisition (relationship lead), marketing and sales enablement (growth lead) or editorial automation (content engineer), applying your AI expertise to drive innovation. Packt is committed to continuous professional development, helping you turn curiosity into career defining impact

Who You Are
The work we do is fast-paced, demanding, and intellectually challenging. We are looking for dynamic candidates with an interest in technology and in helping tech professionals to learn. You will need strong oral and written communication skills, attention to detail, and excellent organization and time-management skills. You will need to be proactive in troubleshooting and problem-solving, upbeat, enthusiastic, and motivated. You will be a demonstrated self-starter who is focused and calm under pressure.

• Education: Bachelor's or Master's degree in computer science, data science, engineering, or a related field.

• Technical skills: Proficiency in Python plus familiarity with AI frameworks, RESTful APIs, and automation scripting. Experience with LLM APIs (e.g., OpenAI API), chatbot prototyping, Power Automate, LangChain, or similar tools is advantageous.

• Practical exposure: Relevant internship, capstone, or hackathon projects that demonstrate building AI, data or automation solutions will count as experience.

• Domain curiosity: Ability to quickly learn how different business functions operate and to propose fit for purpose AI automations.

• Problem solving and drive: Strong analytical skills, a bias for experimentation and a commitment to staying current with AI advances.

• Communication and collaboration: Understand the pain points of each role talking to people. Translate technical concepts to non-technical peers; gather requirements and run training sessions.

• Adaptability and time management: Juggle multiple mini-projects, iterate fast, and thrive amid evolving AI toolchains.

• Ethical and responsible AI mindset: Proactively consider data privacy, bias mitigation, and compliance when designing agents or liaise with the Tech Team to create the right AI solutions.

• Growth mindset: Stay current with LLM/agent advances, experiment with new frameworks, and share learnings across the organization.

• Able to work autonomously and take the initiative: Involves proactively managing tasks, solving problems independently, and driving projects forward without needing constant supervision.

• Critical thinking: Involves the ability to analyse information objectively, evaluate various solutions, and make well-informed decisions to solve problems effectively.

• Teamwork and collaboration: Ability to work effectively with others, sharing ideas, supporting colleagues, and contributing to group efforts to achieve common goals.

• Creativity and innovation: Ability to generate original ideas and develop new solutions that enhance processes, products, or services

Why Work at Packt
We are a global and remote-first business with most of our team based in India and the UK. We recognize how important our people are and acknowledge and support the things that are important to them. Our culture is open and informal and based around learning. We love sharing ideas and we want everyone to feel that they have an input into how the business works. We are a fun place to work but with a focus on performance and personal development providing opportunities for personal growth and career progression. We try to achieve this by:

• Ensuring a positive working environment for all team members, supportive of flexible and remote work.

• Supporting individual development through growth opportunities and internal mobility.

• Encouraging social collaboration within teams and communities and knowledge-sharing.

• Fostering a culture that supports a healthy work-life balance

We focus on the full employee experience. We seek to achieve this by:

• Providing a broad range of benefits and initiatives.

• Advocating a healthy lifestyle where wellbeing is seen as an essential responsibility.

• Celebrating success stories and encouraging peer-to-peer recognition.

• Fostering a culture of self-development.

• Providing a work environment where the best idea wins, and challenges are encouraged

Benefits:
You will also have access to a range of flexible benefits that are designed to help you make the most of your time with us.

• Bonus scheme

• 5 day working week

• 25 days annual holiday (plus bank holidays)

• Flexible hours: choose how, when, and where you work within India

• Training programs and Certification

• Group Medical Insurance

• Wellness initiative

Salary Range - INR 25 - 35K fixed pay per month (skills and/or experience dependent)
Disclaimer: Packt does not authorize any third-party consultancies, influencers, or agencies to offer employment opportunities on our behalf. We are not involved in any financial transactions with these parties. Our hiring process is managed internally, and all applications should be made through the official procedures outlined in our job listings.

Skills Required