Job Description

Tech Support Engineers @ REBEL FOODS About Us - We are surrounded by the world\'s leading consumer companies led by technology - Amazon for retail, Airbnb for hospitality, Uber for mobility, Netflix and Spotify for entertainment, etc. Food & Beverage is the only consumer sector where large players are still traditional restaurant companies. At Rebel Foods, we are challenging this status quo as we are building the world\'s most valuable restaurant company on the internet, superfast. The opportunity for us is immense due to the exponential growth in the food delivery business worldwide which has helped us build \'The World\'s Largest Internet Restaurant Company\' in the last few years. Rebel Foods\' current presence in 7 countries (India, Indonesia, UAE, UK, Malaysia, Singapore, Bangladesh) with 15 + brands and 3500+ internet restaurants has been built on a simple system - The Rebel Operating Model. While for us it is still Day 1, we know we are in the middle of a revolution towards creating never seen before customer-first experiences. We bring you a once-in-a-lifetime opportunity to disrupt the 500-year-old industry with technology at its core. We urge you to refer to the below to understand how we are changing the restaurant industry before applying at Rebel Foods. Tech Support Engineering @ Rebel Support Engineering @ Rebel comprises most of the components of a customer-centric internet commerce company and problem statements of scalable and distributed systems. While we work on open-source, cloud-managed, and enterprise tech stacks in Frontend (web/mobile), Backend (API layers), Caching, Async Processing/Queuing, Databases (SQL, NoSQL), ERP (SAP), CRM, Analytics, Big Data (Hadoop, Spark, MongoDB, etc), Data Science (ML), etc, we also work/evaluate on many emerging tech stacks like NLP, AI/IoT, Robotics + Automation, Bots, Voice, Vision computing, Blockchain, etc to solve many use cases around different verticals of FoodTech. The teams have built more than 40 different systems in-house to tackle the massive complexity of a multi-brand operation while keeping business metrics supremely efficient and optimized. Tech support is Level 1 & 2 frontlines to deep dive into systems (of any of the tech stacks as per the expertise and learning intentions) as much as possible and minimize the production tickets going to L3 Dev/Product Support. Future of Tech Support Engineering @ Rebel Rebel Engineering\'s function is working on Software + Robotics + Automation to solve the toughest problems in an integrated fashion for our customers and to make their food experiences unique, memorable, and delightful & sure. We believe in the continuous adoption of emerging technologies to solve customer problems in a fast and innovative fashion. Support engineering plays a pivotal role in providing greater customer experiences on our systems/ applications and to provide graceful experiences in case of breakdowns. An open environment @ Rebel provides plenty of opportunities for people to learn, grow, contribute, and reach their best potential. The Role We are on the lookout for someone who is passionate about Tech Support with customer-first thinking to provide stability to our systems and go to any extent to provide superior customer/end-user experiences. In this role, you will mainly be responsible for Diagnose Production issues, Define proper priority/severity, Do the RCA, and Provide timely response/fix to stakeholders and/or consumers. Assist users (internal or external) Suggest overall product improvements, such as features that customers want Proactively evaluate engineering processes and provide recommendations to increase efficiency Identify & automate solutions to repeated issues Follow up with the right teams (development/infra/product etc) to get the issue closure - Supporting, analyzing, and troubleshooting large-scale distributed systems (Microservices) Overall, you must be having systematic problem-solving approach, attention to detail, a customer-firstmindset, multitasking, technical know-how and a strong sense of ownership to drive problems toresolution. You will work closely with the Engineering teams and will report to Tech Support Manager. The Rebel Culture We believe in empowering and growing people to perform their best at their job functions. We follow outcome-oriented, fail-fast iterative & collaborative culture to move fast in building tech solutions. Rebel is not a usual workplace. The following slides will give you a sense of our culture, how Rebel conducts itself, and who will be the best fit for our company. We suggest you go through it before making up your mind. https://www.slideshare.net/JaydeepBarman/culture-rebel

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