Junior Systems Admin
Job Description
Develop digital and print educational material (e.g. videos and training materials). Organize classroom-style virtual meetings about process and problem-solving skills. Coach new hires on maintaining service levels and its impact. Training new hires on all the required process tools. Train and coach about the call taking tool.(Samespace) Coach on the importance of maintaining metrics like quality , CTTR , FCR etc. Train on chat tool and chat process. Conduct mock calls. Identify individual and team skills gaps Ensure new hires take on required training courses as required by the clients and ITC.( GDPR, QCPA & Coursera ) Liaise with clients for further process and training development. Assess the impact of each individual on performance and client satisfaction. Maintain updated records of training curricula and material. Get the new hires on boarded to the process and get all required access.
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Job Detail
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Job IdJD3124413
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear