Job Description

Key Responsibilities
Provide Level 1 & Level 2 desktop support for hardware, software, and network-related issues
Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals
Troubleshoot Windows OS (Windows 10/11) issues and perform system upgrades
Support Microsoft Office / Microsoft 365, Outlook configuration, and email troubleshooting
Handle Active Directory tasks including user creation, password resets, and group policy basics
Provide support for VPN, LAN, Wi-Fi, and basic network troubleshooting
Coordinate with vendors and internal teams for hardware repairs and replacements
Maintain IT asset inventory, track hardware allocation, and manage spares
Assist with new joiner onboarding (laptop setup and access provisioning)
Ensure adherence to IT policies, security guidelines, and SOPs
Document incidents, resolutions, and FAQs using ticketing tools
Assist with backup, antivirus, and patch management activities
Technical Skills Required
Windows 10/11 (basic Linux/macOS knowledge is an added advantage)
Active Directory & Group Policy (basic level)
MS Office / Microsoft 365
Hardware troubleshooting (CPU, RAM, HDD/SSD, motherboard)
Networking fundamentals (TCP/IP, DNS, DHCP)
Remote support tools (AnyDesk, TeamViewer, RDP)
Ticketing tools.
Printer and scanner configuration
Antivirus and endpoint security tools

Skills Required