Job Description

WHAT YOU\'LL DO As a Junior Specialist within the Digital WorkSpace, Knowledge Management & Product Enablement (WKE) team, your primary focus will be Knowledge Curation activities, such as identifying, extracting and sanitizing meaningful content across various document repositories and sharing it back with the BCG community Case Capture activities, such as making reach outs to case teams to capture case related information and sharing it back with the BCG community Content Review activities, such as regularly checking and updating Practice Area (PA) related content as per metadata guidelines and content quality checklist Working closely with the Content Manager & senior team members, you will provide exceptional customer service to the Practice Area (PA). You will thrive in a learning-rich, fast-paced, deadline-oriented environment that is customer-focused. You will be a good problem solver and will work well independently as well as in a collaborative team environment. You will welcome an apprenticeship culture where you can quickly get up-to-speed. By communicating in a clear and concise manner with a positive and engaged face to the customer, you will assist in building a loyal customer base for the overall WKE team. YOU\'RE GOOD AT Understanding Knowledge Management (KM) concepts & comprehension of KM as an area of work Reviewing project objectives with Content Manager and proactively suggesting most appropriate and timely approach Proactively solving recurring and familiar problems. Ability to discern complexity of problems and solicit solutions accordingly Contributes to the development of consistent knowledge capture processes and shares best practices YOU BRING (EXPERIENCE & QUALIFICATIONS) University degree with demonstrated high academic achievement 0-2 years of general knowledge/content management and/or research experience (e.g., within a professional services firm, academia, government, etc.) Good business knowledge and proficiency with research techniques/approaches Knowledge of relevant sector/ topic will be an advantage Fluency in English Excellent business writing skills Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment YOU\'LL WORK WITH The Knowledge Management Services (KMS) team is a specialized group within Digital WorkSpace, Knowledge Management & Product Enablement (WKE) function that will work closely with BCG Practice Areas and Topic Teams to locate, extract and sanitize targeted content from across BCG repositories. The extracted content will then be curated into knowledge products and other materials. The KMS team will collaborate with Topic Teams to align content retrieval efforts with topic-specific knowledge needs. The ultimate goal of KMS is to improve BCG\'s intellectual property base (with a focus on data, benchmarks, analytical information, methodologies, frameworks, etc), provide leverage to knowledge content creators, and improve operations and productivity by reducing duplicate work. ADDITIONAL INFORMATION Knowledge Management Services team members are the gatekeepers to both internal and external knowledge at BCG. We deliver end-to-end content lifecycle as well as enable unparalleled collaboration across BCG and its clients. We create opportunities for BCGers to increase productivity, efficiency and connectivity by delivering a suite of knowledge and collaboration tools and leverage digital product management, data science and analytics to do so. We equip over 20,000 BCGers around the globe with bespoke access to external experts and a variety of data and research tools to ensure the most timely and relevant information is readily available. WKE is made up of a diverse and cross functional team of specialists, project managers, and change agents who provide BCG with seamless access to a fully integrated knowledge ecosystem and a portfolio of digital collaboration tools allowing BCG to work smarter while driving commercial excellence and empowering innovation. We rely on team members with a diversity of talents, skills and experiences to keep BCG in the know.

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