Job Description

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Who We Are

Walnut is a fast growing startup in the sales automation space, backed by top-notch investors.



We help some of the best GTM teams in the world perform better by easily creating failure-free, interactive, and personalized demo experiences for B2B buyers at every stage of the customer lifecycle.



We are a young company that values culture, grit, transparency, and excellence. We put our founding members at the very heart of our company and are looking for proactive self-starters who are excited about building within a new, rapidly growing and still to be defined category.


We are seeking a highly motivated Junior Salesforce Admin to join our RevOps team. The Junior Salesforce Admin will play a critical part in managing and optimizing our Salesforce platform, ensuring seamless system performance, and supporting business operations. This role is US working hours.

Responsibilities:

User & License Management

: Oversee all aspects of user administration, including user setup, deactivation, role assignment, profile configuration, permissions, and public group management.

Security & Access Control

: Maintain a comprehensive understanding of Salesforce sharing and security best practices (roles, profiles, permission sets, OWD, and sharing rules) to safeguard data integrity.

System Administration & Support

: Provide day-to-day administrative support, resolve technical issues, act as the first responder to real-time system conflicts, and ensure seamless system performance.

Configuration & Optimization

: Implement and refine Salesforce configurations such as Flows, fields, page layouts, record types, custom settings, reports, and dashboards. Proactively propose enhancements to optimize workflows and improve standard operating procedures.

Reports & Dashboards

: Develop and maintain reports and dashboards to meet evolving business needs, offering valuable insights to stakeholders and driving data-driven decisions.

Training & Adoption

: Deliver training and technical support to end users, promote best practices, and track user adoption to identify opportunities for increased engagement and efficiency.

Process Management & Feedback

: Provide feedback and recommendations on Flows, processes, and standard operating procedures, ensuring alignment with organizational goals and industry best practices.

Data Hygiene & Integrity

: Champion data cleanliness strategies, monitor data quality, perform regular audits, and enforce consistent data standards to ensure accurate reporting and analytics.

Systems Integration

: Assist in integrating Salesforce with external business systems, troubleshoot integration issues, and optimize data flow between platforms.

Requirements:

Certification

: Salesforce Administrator certification (ADM 201) is required.

Education

: Bachelor's/Postgraduate degree or equivalent professional qualification.

Experience

: 1-2 years of Salesforce administration experience, with a strong understanding of Salesforce security models and best practices.

Technical Skills

: Proficiency in Flows, custom settings, dashboards, reports, page layouts, and data migration.

Analytical Skills

: Strong problem-solving capabilities, including the ability to interpret data, identify trends, and recommend solutions.

Communication & Collaboration

: Excellent verbal and written communication skills; comfortable collaborating across teams and providing clear guidance to non-technical stakeholders.

Adaptability

: Ability to thrive in a fast-paced startup environment, manage shifting priorities, and embrace continuous learning.

Availability

: Willingness to work U.S. hours and days to support the Revenue team and stakeholders as needed.

Integration Experience

: Familiarity with integrating Salesforce to third-party tools and troubleshooting associated challenges.

Documentation

: Demonstrated ability to document system configurations, processes, and troubleshooting methods thoroughly and accurately.



At Walnut, we are committed to empowering our employees to drive change and make a meaningful impact. If you are passionate about customer success and have a desire to work with a talented team, we would love to hear from you!

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