Job Description

Ruby Seven Studios is looking for a proactive and detail-oriented Junior Production Associate - LiveOps to join our team in ensuring the smooth functioning of multiple live games. In this cross-functional role, you'll work closely with Production, QA, Tech, Backend and Analytics teams to monitor game health, resolve player issues and deliver valuable insights that help improve the player experience and overall game performance.

Core Responsibilities:

Act as the first point of contact for customer support issues, ensuring timely, clear and empathetic communication to enhance player satisfaction Monitor incoming player tickets, prioritize queries based on urgency and escalate complex issues to relevant internal teams when needed Collaborate with internal stakeholders (Production, QA, Tech, Backend, Analytics) to investigate and resolve live issues, maintaining smooth and transparent communication across departments Use internal tools and third-party dashboards to actively monitor live game performance, detect anomalies and escalate potential disruptions proactively Support post-launch game operations by ensuring efficient coordination across teams, maintaining game stability and continuously improving operational workflows

Desired Profile:

3-5 years of experience in LiveOps, Production Support, or a related role Excellent written and verbal communication skills (mandatory) Strong analytical and logical thinking abilities Highly organized with exceptional task management skills Self-motivated and proactive in identifying and solving problems Proficiency in MS Office tools; knowledge of SQL is a plus Prior experience or familiarity with the gaming industry is preferred
Job Type: Full-time

Benefits:

Health insurance Provident Fund
Work Location: In person