Job Description

Grapes Innovative Solutions is a 25-year-old leading IT software development company specializing in healthcare technology. Our flagship product,

Grapes HMS

, powers over

300+ hospitals and clinics

across India. We are committed to transforming hospital operations through cutting-edge, reliable, and user-friendly digital solutions.

Role Overview:

The

Junior Network Engineer

plays a crucial role in supporting the

Support & Implementation

team by ensuring seamless client operations related to IT infrastructure. The role demands quick responsiveness to both

online and on-site technical issues

faced by our hospital clients. This is a dynamic, field-facing role that blends customer support, system troubleshooting, and basic networking.

Key Responsibilities:

Assist in the

installation, configuration, and maintenance

of LAN, WAN, and wireless networks in hospital environments. Respond to client-reported issues related to network connectivity, IP configuration, router/modem setup, printer integration, etc. Provide

technical support

during software deployment, upgrades, and integrations of Grapes HMS. Troubleshoot

hardware issues

such as switches, access points, biometric devices, and thin clients. Coordinate with the software support team to identify and resolve system-related problems quickly. Conduct

on-site visits

to hospitals/clinics for physical inspection, setup, and problem resolution. Maintain logs, documentation, and incident reports for all support interactions. Educate and support hospital IT staff/end-users for optimal network practices. Ensure minimal downtime by providing timely and efficient resolution of network-related issues.

Qualifications & Skills Required:

Diploma/Graduate

in Computer Science, IT, or related field.

1-2 years

of hands-on experience in network support or IT field support roles. Strong understanding of

basic networking principles

(TCP/IP, DNS, DHCP, switching/routing). Familiarity with

Windows/Linux

environments and hospital peripheral hardware. Ability to

diagnose network and system issues

methodically and independently. Good communication skills in English and Malayalam (Hindi is a plus). Willingness to

travel frequently

to client hospitals and work odd hours, including weekends, if required. A

customer-first attitude

, patience, and accountability under pressure.

Preferred:

Previous experience in a

hospital or clinical IT setting

. Knowledge of

healthcare IT infrastructure

, such as HIS integration and patient data networks.

Why Join Us:

Be part of a

mission-critical industry

that directly supports hospitals and healthcare delivery. Work with a

dedicated team

in one of the most respected HMS platforms in India. Opportunities to

learn, grow, and move up

within the Support & Implementation team.

For any further details or clarifications, call us on 86069 84847

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Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

Paid time off Provident Fund
Schedule:

Day shift
Work Location: In person