Job Description

About us:

Quickplay fosters a transparent, fair, and collaborative environment. We enthusiastically tackle complex challenges in OTT video, focusing on massive scale and resilience. If you seek a high-performing, learning-oriented, and supportive culture, Quickplay is the right place. Our data team is searching for a data science leader to spearhead data strategy and implement data science initiatives across our products. The ideal candidate will possess a blend of analytical, technical, and business acumen to transform data into actionable insights that drive organizational value.

About the Role:

Quickplay is seeking a Jira Administrator to lead the configuration, administration, and customization of the Jira software platform and its associated Atlassian tools (Confluence, Bitbucket, etc.). You will work closely with cross-functional teams--including backend development, client development, project management, and business stakeholders--to optimize workflows, improve productivity, and support Agile methodologies. Your goal will be to ensure that Jira serves as a central hub for efficient project tracking, reporting, and collaboration.

Cultural Fit: Demonstrates mindset and behaviors such as:

Focusing on Impact:

Entrepreneurial, results-oriented, and proactive in addressing client challenges. You prioritize solving customer needs and driving business impact through effective solutions and positioning.

Being Curious:

Actively seeks to understand client priorities, industry trends, and how Quickplay's solutions create value.

Being Supportive:

Fosters collaboration across teams, builds strong client relationships, and ensures internal followership.

Speaking Up:

Offers constructive feedback when improvements are needed, driving continuous progress and accountability.

Responsibilities:

Customization & Workflow Management:

Customize Jira workflows, permission schemes, notification schemes, and dashboards to meet the needs of multiple teams.

Data Integrity & Security:

Ensure data integrity and security across the Jira platform by performing regular audits, updates, and upgrades.

Automation & Integration:

+ Design and implement Jira automation rules to streamline processes such as ticket creations, transitions, notifications.
+ Integrate Jira with other tools (e.g., Version control, Service Now, Google Analytics, Lookers, Test automation, CI/CD pipelines) to ensure seamless data flow across systems.
+ Develop Jira REST API scripts and integrations with third-party systems as needed.

User Support & Training:

+ Provide day-to-day support to users, troubleshoot issues, and ensure optimal platform performance.
+ Onboard new teams and users, conducting training sessions and creating documentation for best practices.
+ Act as the primary point of contact for all Jira-related inquiries, ensuring timely resolution of tickets.

Agile Methodology Support:

+ Collaborate with Implementation Managers and Development teams to align Jira workflows with Agile best practices.
+ Implement solutions for Agile boards, burndown charts, velocity reports, and other performance metrics.

Performance Optimization & Reporting:

+ Design and generate reports, custom dashboards, and filters to support project tracking and KPIs for decision-making.

Governance & Compliance:

+ Establish and enforce governance best practices to maintain Jira instance hygiene, including archiving old projects and managing user permissions.
+ Ensure compliance with internal standards for all Jira data and configurations.

Success in this Role Requires:

Technical Leadership:

Demonstrating advanced technical skills in Jira administration, automation, and integrations to optimize workflows and support Agile teams.

Collaboration & Communication:

Strong ability to work cross-functionally with both technical and non-technical stakeholders to solve issues and improve efficiency.

Process Optimization:

Proactively identifying opportunities to enhance workflows and system performance to support organizational goals.

Qualifications & Skills:

Experience:

+ 3+ years of hands-on experience in Jira administration and with the Atlassian suite (Confluence, Bitbucket, etc.).
+ Experience with Jira automation, advanced workflows, Jira REST APIs, and custom Jira scripts.
+ Strong understanding of Agile methodologies (Kanban, Scrum) and supporting tools.
+ Experience integrating Jira with other systems like Git, Jenkins, AWS, and third-party tools such as Looker.

Technical Skills:

+ Proficiency in Jira Administration (custom fields, workflows, screens, permissions, and notifications).
+ Familiarity with scripting languages (e.g., Groovy, Python) and Jira REST APIs for custom automation.
+ Experience with cloud environments (AWS, GCP) and managing Jira cloud infrastructure.
+ Solid knowledge of JQL (Jira Query Language) for database queries and Jira Dashboard creation.
+ Atlassian certifications (ACP100, ACP600 or higher) preferred.

Highly Favourable Skills:

+ Excellent communication and documentation skills to work effectively with both technical and non-technical stakeholders.
+ Strong problem-solving skills with attention to detail and the ability to prioritize multiple tasks.
+ Ability to work independently and collaboratively in a fast-paced, dynamic environment.