The IT Technical Support Trainee assists users by troubleshooting basic hardware, software, and network issues. The role includes learning and supporting daily IT operations, ensuring smooth functioning of desktops, laptops, and related systems under the guidance of senior IT staff.
Key Responsibilities
1. User Support & Troubleshooting
Provide first-level support for desktop systems, laptops, printers, and peripherals.
Diagnose and resolve common software and hardware issues.
Install, configure, and update operating systems and applications.
Assist users with login, email, network access, and connectivity problems.
2. System Setup & Maintenance
Support new system setup, system imaging, and basic configuration.
Perform routine maintenance, system updates, and antivirus checks.
Assist in managing IT assets and inventory.
3. Network & Connectivity Support
Monitor basic network connectivity issues (LAN/Wi-Fi).
Troubleshoot network printers and shared folder access.
Report network downtimes to seniors as needed.
4. Documentation & Reporting
Maintain logs of issues, solutions, and daily tasks.
Update support tickets in the helpdesk system.
Document installation procedures and troubleshooting steps.
5. Learning & Development
Learn new technologies, company software, and support tools.
Work closely with senior IT technicians to gain hands-on experience.
Attend training sessions to improve technical and communication skills.
Required Skills
Basic knowledge of Windows OS, MS Office, and computer hardware
Understanding of LAN, Wi-Fi, and general networking concepts
Ability to troubleshoot basic technical issues
Good communication and problem-solving skills
Willingness to learn and work in a fast-paced IT environment
Qualifications
Diploma / B.Sc / BCA / B.Tech in Computer Science, IT, or related field
Freshers are welcome; internship experience is an added advantage
Job Types: Full-time, Permanent, Fresher
Work Location: In person
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