Job Description

About Smart Working

At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn't just another remote opportunity - it's about finding where you truly belong, no matter where you are. From day one, you're welcomed into a genuine community that values your growth and well-being.

Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you're empowered to grow personally and professionally.
Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.

About the role

As a

Junior IT Support

professional, you'll support a fast-growing InsurTech environment where technology, data, and innovation play a central role. This is a hands-on role, ideal for someone at the early stages of their IT career who is eager to build practical experience while supporting internal users and systems.

You'll help ensure that day-to-day technology runs smoothly, supporting teams who build platforms that simplify complex insurance processes, automate workflows, and deliver data-driven insights across the insurance value chain.
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Responsibilities

Provide first-line IT support to internal users, resolving hardware, software, and access-related issues. Assist with the setup, configuration, and maintenance of laptops, desktops, peripherals, and mobile devices. Support user account creation, access management, and basic security permissions. Troubleshoot common operating system, application, and connectivity issues. Escalate more complex technical problems to senior IT or external providers when required. Support employee onboarding and offboarding by preparing equipment and system access. Maintain basic IT documentation, guides, and support procedures. Help ensure internal IT systems remain reliable, secure, and available.
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Requirements

2 years of experience in IT support, helpdesk, technical support, or a related role Basic understanding of computer hardware, operating systems, and common workplace software. Familiarity with troubleshooting user issues and providing clear, friendly support to non-technical users. Good communication skills and a service-oriented mindset. Willingness to learn and develop technical skills in a technology-driven environment.
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Nice to Have

Exposure to cloud-based tools or SaaS platforms. Basic understanding of networking concepts (e.g. Wi-Fi, VPNs). Interest in technology, data, or AI-powered platforms. Experience supporting users in regulated, financial, or insurance-related environments.
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Benefits

Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) u007C 1:00 PM - 10:30 PM IST (Winter) No Weekend Work: Real work-life balance, not just words Day 1 Benefits: Laptop and full medical insurance provided Support That Matters:Mentorship, community, and forums where ideas are shared True Belonging: A long-term career where your contributions are valued

At Smart Working, you'll never be just another remote hire.

Be a Smart Worker -- valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.

If that sounds like your kind of place, we'd love to hear your story.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.