Job Description

Role Overview

In this role, you'll be a key steward of our cloud, SaaS, and on-premises enterprise applications, and you'll collaborate with Business Analysts, IT Automation, Infrastructure, and Security teams to,

Optimize business-critical applications using AI-driven solutions. Enhance performance, security, and compliance across our application ecosystem Leverage new technologies to deliver greater value and smarter operations

Key Accountabilities/Decision Making & Influence

1. Application Ownership - Serve as the primary contact for assigned enterprise applications across their lifecycle, including basic administration, and monitoring day-to-day health and security. You will also shadow senior engineers for patches, upgrades, and deployments to build up knowledge and expertise.

2. Technical Support - Provide tier 2/3 support during business hours (India timezone), resolving issues and coordinating with other teams as needed.

3. Business Partnership - Work with Business Analysts to understand requirements, assess feasibility, and ensure applications meet business needs.

4. Integrations & Automation - Collaborate with the IT Automations team on API integrations. Build simple workflow automations and proof-of-concepts using low-code platforms (Power Automate, N8N).

5. Documentation & Knowledge Sharing - Create and maintain clear documentation such as runbooks, troubleshooting guides, and knowledge base articles. Participate in knowledge transfer and rotation activities to build coverage and avoid single points of failure.

KNOWLEDGE, SKILLS & ATTRIBUTE

1. Education & Experience:

Bachelor's degree in Computer Science, Information Systems, or related field; or equivalent practical experience with 2-4 years in application support or IT operations.

2. Application Administration:

Experience managing and supporting enterprise applications (including SaaS platforms, configuration management, and lifecycle activities).

3. Security Awareness:

Understanding of basic security principles such as log analysis, vulnerability identification, and incident escalation procedures.

4. APIs & Integrations:

Working knowledge of API concepts and integration patterns, with the ability to support integration testing and troubleshooting.

5. Scripting & Automation:

Proficiency in at least one scripting language (PowerShell, Python, or JavaScript) for automation and troubleshooting.

6. Low-Code/No-Code Tools:

Experience using platforms like Power Automate or N8N to build simple automations and workflows.

7. Problem-Solving:

Strong analytical skills with a systematic approach to troubleshooting and root cause analysis.

8. Communication:

Clear and effective communication skills, capable of working with both technical and non-technical stakeholders in a globally distributed team.

9. Work Style:

Self-motivated, able to work independently with periodic check-ins, and skilled at managing multiple priorities simultaneously.

10. Flexibility:

Willingness to occasionally adapt to multiple time zones and support critical deployments or incident response outside normal hours while maintaining work-life balance.

Desirable

1. AI/ML Acumen:

A keen interest or hands-on experience in leveraging AI/Machine Learning to build intelligent automations, agents, or embed AI capabilities into services and processes for value optimization.

2. Experience in healthcare or life sciences industry with understanding of regulatory requirements. Passion for the digital improvement and optimization of a growing business.

3. Certifications in relevant technologies (cloud platforms, ITIL, security).

We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are:

Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm - The #1 app for mental fitness. Employee Referral Program - Bring the Best to Signant Health and earn a reward. Wellness Program - Participate in challenges and earn points for rewards. Proof! - Signant's Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along - Digital fitness and wellness platform

Does this sound like something you'd like to explore? Then we'd love to hear from you!



At Signant Health, accepting difference isn't enough--we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.