The Junior Engineer (Technical Support) with good knowledge in WordPress website, themes and plugin configuration, will be responsible for providing technical support for clients using WordPress platforms, ensuring high-quality assistance in resolving issues related to website functionality, performance, and integration. The role requires a blend of technical knowledge, analytical thinking, and excellent communication skills to ensure smooth workflow.
Key Responsibilities
i. Client Support
Serve as the primary point of contact for clients experiencing issues with WordPress websites and web applications, providing timely and effective solutions.
Provide technical support for teams of various projects.
ii. Troubleshooting
Diagnose and resolve technical issues related to WordPress themes, plugins, site performance and user interface problems.
Develop long-term solutions to prevent recurring problems.
iii. Web Application Development
Assist in developing and maintaining web applications using WordPress and related technologies, ensuring functionality and user experience are optimized.
iv. Collaboration
Work closely with web developers, designers, and internal teams to escalate unresolved issues and implement fixes.
v. Documentation
Create and maintain comprehensive documentation of technical procedures, troubleshooting steps and common solutions for WordPress issues.
vi. Testing and Quality Assurance
Conduct testing on WordPress sites to ensure proper functionality, responsiveness and performance.
Collaborate with development, QA, and infrastructure teams to resolve escalated issues efficiently.
vii. Client Communication
Provide clear and concise technical support through email and phone, ensuring client satisfaction.
viii. Training and Guidance
Assist in training clients on using WordPress effectively, including best practices for content management and site maintenance.
ix. Reporting
Prepare and deliver reports on support issues, trends and resolutions, contributing to ongoing process improvements.
Ensure compliance with IT security policies and best practices.
Required Skills and Qualification
BTech in Computer Science, Information Technology or Degree in a related field.
1+ years of experience as a Technical Support Engineer or in a similar role focused on WordPress development.
Strong understanding of WordPress, including theme and plugin development, customization and troubleshooting.
Experience with HTML, CSS, JavaScript, and PHP with an understanding of how they integrate within WordPress.
Familiarity with MySQL or similar databases including basic SQL skills for troubleshooting data-related issues.
Strong analytical and troubleshooting skills with a commitment to providing high-quality client support.
Excellent verbal and written communication skills with the ability to convey complex technical information in an understandable manner.
Job Type: Full-time
Work Location: In person
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