Job Description

Service operations


Responsible for safe working practices and carrying out the operations according to maintenance
and safety instructions to ensure safety of end-users and other employees


Responsible for solving complex technical issues that THD has assigned to him/her Responsible for performing first visits of new equipment coming from competitors or KONE when
requested by sales/supervisor


Responsible for identifying any technical issues in equipment under maintenance that could cause
call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD


Manager


Responsible for actively identifying any technical competence gaps to maintain new equipment in
service (both from competitor and from new equipment) and communicate it to Maintenance


Supervisor / Technical Helpdesk Manager


Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and
actively communicate with Technical Helpdesk Manager.


Contributes to the ongoing improvement of products, methods and safety by providing feedback to
THD Manager


Responsible for effectively planning his/her workload, in conjunction with THD Manager Responsible for solving complex remote monitoring / alarm system issues that THD has assigned
to him/her


Customer relationship management


Responsible for customer satisfaction through quality of service and through proactive and precise
on-site communication


Accountable for maintaining excellent relationships with the customers and users present on site
by applying the service mindset





Leadership / People management


Accountable for improving the competence of the Maintenance Technicians by explaining the root
causes and the solutions of the technical issues solved


Responsible for spreading the knowledge of Field Letters, Express Letters and new maintenance
methodologies (ASG documents)


Responsible for giving training/coaching to Maintenance Technicians nominated by the THD /
Maintenance Operations manager


At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers