We are looking for enthusiastic and customer-focused professionals to join our customer support team for our UK process. The role involves handling inbound calls from UK customers, resolving their queries efficiently, and ensuring a high level of customer satisfaction. Preferred
MALE Candidates
Key Responsibilities:
? Handle inbound customer calls and provide prompt, accurate, and professional responses.
? Resolve queries related to the product aligned.
? Maintain a high level of empathy and professionalism while interacting with customers.
? Accurately document all customer interactions and follow-up actions in the system.
? Meet individual and team KPIs such as call handling time, first call resolution, and CSAT.
? Adhere to process guidelines, call quality standards, and compliance norms.
Required Skills & Qualifications:
? Minimum qualification: Graduate in any discipline
? Excellent verbal communication skills in English (neutral or UK-accent preferred).
? Strong listening and problem-solving skills.
? Ability to work under pressure and handle high call volumes.
? Prior experience in an international voice process (UK/US) is an add-on. Freshers are welcome to apply.
? Basic computer knowledge and proficiency with CRM tools.
Work Schedule:
? Shift: 1:00 PM - 10:00 PM (IST)
? Week Offs: Rotational (5-day work week)
? Mode: Work from Office
What We Offer:
? Competitive salary
? Comprehensive training on products, communication, and systems.
? Career growth opportunities within a fast-growing organization.
? A supportive and dynamic work environment.
Job Type: Fresher
Pay: ₹10,936.88 - ₹33,798.29 per month
Work Location: In person
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