Job Description

• Location: Surat
• Job Type: On the Job
• Open Positions: 2
• Experience - 0-1 years
• Skill - Good English Communication is must for the candidate
• Salary - 20-25k

Timing : 6.00 am to 3.00 pm (morning shift) (Every 3 month it will rotate)
09.00 am to 06.00 pm (General shift)
12.00pm to 9.00 pm(evening shift)
9.00 pm to 6.00 am (Night Shift)
About the Role
We are looking for enthusiastic freshers who are eager to build their career in Client Support. This role is ideal for
candidates who enjoy problem-solving, interacting with clients, and learning technical troubleshooting in a real-
world environment.
Key Responsibilities

• Provide first-level (L1) client support by understanding reported issues and assisting in basic

troubleshooting

• Follow defined support processes, SLAs, and escalation procedures accurately
• Log, track, and update client issues with clear and structured documentation
• Coordinate with internal technical and product teams to ensure timely issue resolution
• Perform basic data validation and functional checks under guidance
• Maintain accurate support records, reports, and knowledge base documentation
• Continuously learn product functionality, support workflows, and troubleshooting techniques

Required Skills & Knowledge

• Basic analytical and logical thinking with problem-solving aptitude
• Strong willingness to learn support tools, systems, and troubleshooting practices
• Ability to follow defined processes, SOPs, and escalation protocols
• Good verbal and written communication skills (English mandatory)
• Basic understanding of databases (simple queries, data validation concepts)
• Fundamental knowledge of operating systems (Windows basics)
• Awareness of software applications and basic SDLC concepts
• Ability to work independently with guidance and collaboratively within a team
• Good documentation, reporting, and attention to detail
• Positive attitude, curiosity, ownership mindset, and eagerness to grow

Skills Required