Job Description

Designation: Junior CRM Business Analyst - IT
Industry: BFSI
Experience: Minimum 5 years of relevant work experience
Qualification: Bachelor's degree in IT or any related field (BCA/MCA/B.Sc IT/Engineering - IT/Electronic & Telecom/MBA -IT)
Working Days: 5 days (Mon - Fri)
Location: Churchgate, Mumbai
Roles & Responsibilities:
CRM & Sales Business System Administration and Support:

• Managing and maintaining the CRM system, including user access, permissions, and data integrity.
• Providing technical support to end-users, troubleshooting issues, and resolving bugs.
• Updating the CRM & Business system with new features, customizations, and integrations.

Data Management and Analytics:

• Ensuring the accuracy and consistency of customer data within the CRM & Business system.
• Analysing CRM data to identify trends, patterns, and insights.
• Developing and implementing reports and dashboards to track CRM & Business performance.

Integration and Automation:

• Working with other IT systems & Vendor to integrate CRM data with other business applications.
• Automating tasks and processes within the CRM system to improve efficiency.
• Developing custom applications and integrations to meet specific business needs.

Collaboration and Communication:

• Working with business stakeholders to understand their CRM & Business requirements and needs.
• Communicating technical information to non-technical users in a clear and concise manner.
• Participating in project planning and implementation.

Training and Documentation:

• Developing and delivering training materials on how to use the CRM & Business system.
• Creating and maintaining documentation on CRM & Business processes and procedures.

Staying Updated:

• Keeping up to date on the latest CRM & Business/Sales technologies and trends.
• Identifying opportunities to improve the CRM & Business/Sales system and its functionality.

Skills and Qualifications:
Technical Skills:

• Proficiency in CRM/Sales Performance software (e.g., Salesforce, Dynamics 365, CRM Nxt, Power BI etc).
• Knowledge of database management and data analytics.
• Experience with integration and automation tools.
• Storing understanding of APIs and under CRM related technology

Business Skills:

• Understanding of CRM & Business application processes and best practices.
• Ability to communicate effectively with both technical and non-technical audiences.
• Strong problem-solving and analytical skills.

Soft Skills:

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Skills Required