Job Description

Under general guidance, the AI Engineer will be responsible for collaborating with the Information Security organization to analyse current-state business processes and develop automated workflows using Generative AI chatbot technology to increase efficiency and quality. The AI Engineer will develop and support AI-driven chatbot solutions for cross-functional teams across our diverse and growing Infosec organization. This role will also demand building AI Agents that can reason and interact with users and other systems. We look for self-motivated individuals who can function and adapt in an Agile development model with iterative delivery, incorporating feedback rapidly into delivery components.

Key Responsibilities

Collaborate with the Information Security organization to analyse and design process workflows, build, test, and implement AI solutions, ensuring system quality. Assess AI opportunities from a technical standpoint, perform technical feasibility studies, and develop optimal solutions. Contribute to Solution Design Documents (SDD) or Technical Design Documents (TDD) with a focus on reusability. Work with other IT teams and architects to identify the right technologies, avoiding redundancy and ensuring the best fit for proposed AI solutions. Maintain a thorough understanding of technology, quality tools, and process design; think creatively when enhancing existing processes and fixing code errors. Adapt to changes in the work environment, manage multiple competing demands, and handle frequent changes, delays, or unexpected events calmly and logically. Participate in after-hour escalations to assist on-call team members.

Requirement:

Preferred bachelor's degree or equivalent in Computer Science or related discipline. Minimum 3-6 years of relevant work experience in AI development, including Generative AI chatbots, NLP, and related technologies. Proficiency in languages such as Python, JavaScript, Java, or C# Experience with NLP libraries and frameworks like NLTK, spaCy, or Stanford NLP, and platforms like Dialogflow, IBM Watson, or Microsoft LUIS Understanding of machine learning concepts and frameworks such as TensorFlow, PyTorch, or scikit-learn for building intelligent chatbots Proficient in implementing Retrieval-Augmented Generation (RAG) and vector-based search techniques to enhance AI-driven information retrieval and contextual response generation Knowledge of RESTful APIs and experience with integrating chatbots with various platforms Familiarity with SQL and NoSQL databases for storing conversation data and user information. Proficiency in Agentic AI, including the ability to build AI agents that can autonomously solve complex, multi-step problems using sophisticated reasoning and iterative planning. Basic understanding of front-end technologies (HTML, CSS, JavaScript) to integrate chatbots into web applications Experience with cloud platforms such as AWS, Google Cloud, or Azure for deploying and scaling chatbots Strong analytical and problem-solving abilities to debug issues and improve chatbot performance. Ability to work collaboratively and communicate effectively with cross-functional teams, including designers, product managers, and other developers. Ability to work collaboratively and communicate effectively with cross-functional teams, including designers, product managers, and other developers. Experience with end-to-end AI management and SDLC cycle using Agile methodology. Experience with Microsoft Power Apps Automation, Co-Pilot AI, including chatbots and conversational AI, OCR tools, and Power BI is an advantage.

Practical experience in implementing LEAN, AGILE, and Design Thinking is preferred.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.


All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

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FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

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The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

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Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.