Provide technical support to customers and Service Engineers via phone, email, and on-site visits, addressing inquiries and resolving issues promptly. (Candidate should be willing to travel.
Training:
Educate clients and Service Engineers on the proper use and maintenance of optical equipment to enhance user experience.
Installation and Commissioning:
Install and configure optical equipment at customer sites, ensuring proper setup and functionality.
Maintenance and Repair:
Conduct regular preventive maintenance and troubleshooting of optical devices both at customer and at Head office to ensure optimal performance.
Documentation:
Maintain accurate records of service activities, including maintenance logs, repair reports, and customer interactions.
Collaboration:
Work closely with sales and product development teams to provide customer feedback and assist with product improvements.
Travel:
Willingness to travel to customer locations as required.
TECHNICAL COMPETENCIES
Strong knowledge of optical systems, electronics, and troubleshooting techniques.
BEHAVIORAL COMPETENCIES
Communication Skills: Excellent verbal and written communication skills; ability to explain technical concepts to non-technical clients.
* Problem-Solving Skills: Strong analytical and troubleshooting skills with attention to detail.
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