Job Description

About the role Museum Experience Associate is a staff member responsible for creating a positive and engaging environment for children and families visiting a children's museum. The primary role of an Experience Associate revolves around facilitating interactive, empathetic, thoughtful & joyful educational experiences for visitors, primarily children of various ages. Key responsibilities Guest experience and visitor engagement service
Be an ambassador for MuSo; ensure that every guest's experience at MuSo meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach.
Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit's areas and programs.
Provide excellent guest service, and facilitate guests' experience and journey through a proactive and thoughtful interaction.
Contribute to a positive, team-based, and guest-first centric culture.
Attend guest queries/complaints. Amicably resolve matters with dissatisfied guests.
Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit.
Comfortably facilitate and manage exhibits spaces and components.
Collect and communicate guests' feedback and suggestions.
Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials. Exhibit area & Knowledge
Have an honest and comprehensive understanding of MuSo's philosophy and developmental, pedagogical, and other learning objectives
Develop a deep understanding of the learning opportunities for each exhibit and entire gallery as well
Understand and stay current with the exhibit and program initiatives
Participate in training programs designed to enhance interaction with guests.
Working collaboratively with other museum staff to ensure the smooth operation of the facility (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc.)
Keeping the inventory records of consumables & props used in the exhibits
Promoting museum memberships, special offers, and merchandise to visitors. Schools, Events & Workshops


Conducting scheduled educational programs, workshops, or demonstrations that align with the museum's mission and educational goals.
Manage groups of children from schools, birthday parties and other special activities.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Experience:

• total work: 3 years (Preferred)

Work Location: In person