Job Description

3 - 5 Years
1 Opening
Trivandrum

Role description

The Asset & Configuration Management Specialist is responsible for maintaining and managing the IT asset and configuration management process, ensuring data accuracy within the Configuration Management Database (CMDB), and supporting IT Service Management (ITSM) processes in alignment with ITIL standards.

Key Responsibilities:

Manage the

end-to-end lifecycle

of IT assets (hardware, software, licenses, and peripherals). Maintain and update the

Configuration Management Database (CMDB)

with accurate and complete data. Ensure all configuration items (CIs) are identified, recorded, and tracked throughout their lifecycle. Develop and maintain

policies, procedures, and standards

for asset and configuration management. Conduct

regular audits and reconciliations

of IT assets and configurations. Collaborate with IT Operations, Service Desk, and Procurement teams to ensure asset and configuration data integrity. Generate

asset and configuration reports

for management and compliance requirements. Support change management by assessing configuration impacts of proposed changes. Ensure

license compliance

and optimize software usage across the organization. Participate in

continuous improvement initiatives

for asset and configuration management processes.

Required Skills and Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field. Experience in IT Asset Management or Configuration Management. Strong understanding of

ITIL framework

(ITIL certification preferred). Hands-on experience with

ServiceNow CMDB

or similar ITSM tools. Knowledge of

hardware and software lifecycle management

. Excellent analytical, documentation, and communication skills. Attention to detail and commitment to maintaining

data accuracy and compliance

.

Preferred Skills:

Experience in automation of asset tracking and reconciliation. Exposure to

audit and compliance

processes (e.g., ISO 20000, SOX). Advanced Excel and reporting skills. Experience in global or enterprise-level IT environments.

Skills

Asset Management, ServiceNow

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.