Job Description

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We are seeking a proactive and dynamic Client Relationship & Project Coordinator to manage our Naps/NATS Program, client interactions, ensure seamless coordination, and provide exceptional support for all project-related queries. The ideal candidate should have strong client management skills, an aptitude for cross-selling and upselling, and the ability to oversee end-to-end project execution while meeting deadlines effectively.
Responsibilities:
Act as the primary point of contact for clients, maintaining strong relationships and ensuring customer satisfaction.
Provide support and resolve client queries related to ongoing projects in a timely and efficient manner.
Understand client needs and offer solutions, including cross-selling and upselling services.
Proactively acquire new clients and expand business opportunities.
Monitor project progress, coordinate with internal teams, and ensure timely completion of deliverables.
Exhibit a keen interest in new initiatives and innovations within the industry or project.
Maintain detailed client records and project reports using strong Excel skills.
Ensure end-to-end task management and timely execution of all assigned responsibilities.
Work collaboratively with different teams to enhance client experience and satisfaction.
Requirements
NAPS and NATS Experience Mandatory