Job Description

Position : Junior Academic Counsellor

Location :

Chengannur

Key Responsibilities / KRAs:

Academic Counselling

Advise students on course selection and academic planning. Explain academic policies, curriculum structure, and graduation requirements.

Student Support & Engagement

Conduct one-on-one or group counselling sessions. Assist students facing academic challenges and provide motivational support. Follow up with students to ensure ongoing engagement and academic success.

Lead Generation & Conversion

Generate and follow up on leads from inbound enquiries, referrals, and outreach. Counsel and guide prospective students toward enrollment. Maintain lead data and coordinate with admissions for conversions.

Digital Marketing Support

Collaborate with the marketing team to promote academic programs through digital channels. Support digital marketing campaigns via email, social media, and webinars. Assist in creating or sharing content for student engagement (blogs, posts, etc.). Participate in online student engagement activities like webinars or virtual fairs.

Progress Monitoring & Reporting

Track academic performance and progress of students. Maintain detailed records of counselling sessions and outcomes. Identify at-risk students and escalate to senior counsellors when necessary.

Communication & Follow-ups

Maintain timely communication with students and prospective leads via calls, emails, and chats. Address academic concerns and provide necessary guidance or referrals. Ensure regular follow-ups for lead nurturing and student retention.

Administrative Support

Coordinate schedules, documentation, and counselling logistics. Assist in planning and organizing orientation sessions and academic workshops.

Collaboration & Teamwork

Work closely with faculty, academic coordinators, admissions, and marketing teams. Participate in regular team meetings and staff development programs.

Key Performance Indicators (KPIs):

Number of students counselled (weekly/monthly) Student satisfaction scores and feedback ratings Improvement in academic performance of counselled students Accuracy and timeliness of counselling records and documentation Response time to student queries and leads Participation in workshops, orientation programs, and student activities Contribution to student retention and engagement

Number of leads generated and followed up

Conversion rate of leads/enquiries to enrolled students

Digital marketing campaign involvement (webinars, content support, social media posts)

Engagement and traffic generated from digital outreach (e.g., webinar attendance, social media reach)

Collaboration effectiveness with internal teams (academic, admissions, marketing) Teaching skills or experience in providing training is a strong plus
Job Types: Full-time, Fresher

Pay: ?10,000.00 - ?13,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person