Job Description

The

Opportunity:

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To be part of a multi-disciplined team providing high quality customer-centric services. The objective would be to negotiate & source Non-Catalog products from Market Source suppliers for VWR's customers



MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)

Troubleshoot and Monitor requisition flow

Monitoring performance of internal teams based on contractual KPIs and SLAs

Customer communication and Relationship Management: Drive customer satisfaction by building trust and developing strong relationships.

Source product at supplier if required

Internal communication

Support and escalation of Product Master Data and pricing

Targets: Meet/exceed regional SLA based on contractual agreement

Planning/Forecasting: Plan, forecast and achieve objectives and Key Performance Indicators

Proactively seeking ways to improve efficiency: Pro-active participation in technical enhancement, developing strategies to constantly improve team performance

Performs other duties as assigned



QUALIFICATIONS (Education/Training, Experience and Certifications)

Academic: Bachelor's degree, scientific background. Life Science with excellent communication.



Language Requirement: Fluent in English and 1 of the regional languages



KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES (Those necessary to achieve conformity of products and services)



A clear ability to manage customer interactions professionally by demonstrating excellent listening and organizational skills, and by using probing questions and reflective language to engage customers and build trust

Ability to work independently and successfully manage time and regional responsibilities

Ability to handle difficult situations effectively

Highly customer focused as well as proactive and team focused

Outstanding interpersonal skills with the ability to comfortably interact with various internal stakeholders (Service centers and local teams)

High sense of responsibility and ownership

Eager to learn and consistently improve their knowledge

A natural desire to share knowledge and work with the wider VWR Network

Strive for process excellence

Able to work in multi-culture and multi-company environments

Commits to agreed actions on agreed timelines with customers



ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)

Refer to the common language guide and additionally include specifics for this role. Always keep reference. The "Risk and Environmental Assessment" for this role is to be found in the Management system on the Intranet



The above statements are generic and intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. In selected cases, if required, the s may be adjusted to meet local requirements.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career.

Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better.

It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.



We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.


If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation