Job Description

We are seeking a polite, patient, and customer-focused

Jr. Customer Support Executive

to join our support team. The role involves handling customer queries, providing timely assistance, and ensuring a positive customer experience through effective communication and issue resolution.

Key Responsibilities

Handle customer inquiries via phone, email, chat, or ticketing systems Provide accurate information about products, services, and processes Log, track, and follow up on customer issues until resolution Escalate complex or unresolved queries to senior support teams Maintain customer records and support documentation Coordinate with internal teams to resolve customer concerns Ensure adherence to service quality and response time standards Support customers during live operations when required

Requirements

Master's degree (MBA) (preferred) 0-2 years of experience in customer support or service roles Strong verbal and written communication skills Basic computer knowledge (MS Office, email, CRM tools) Ability to handle customers calmly and professionally Willingness to work in shifts and fast-paced environments

Preferred Skills

Experience with CRM or ticketing systems Exposure to fintech, trading, or software-based customer support Multilingual communication skills (English, Hindi, Gujarati preferred) Basic understanding of customer service metrics and SLAs

What We Offer

Competitive salary Training and career growth opportunities Supportive and team-oriented work environment
Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Food provided Leave encashment Provident Fund
Work Location: In person