Job Description

About the Role:

We are seeking a dynamic and detail-oriented

Project Coordinator

to oversee the planning, execution, and delivery of client projects while ensuring an exceptional customer experience. You will act as a critical link between our internal teams and external clients, managing timelines, gathering requirements, and supporting customer success initiatives that drive long-term engagement and satisfaction.

This role requires someone with strong organizational skills, excellent communication abilities, and a passion for nurturing client relationships.

Key Responsibilities:

Project Management:

Coordinate and monitor project activities from initiation to closure, ensuring deliverables meet quality standards and deadlines. Maintain project documentation, schedules, and trackers to ensure transparency across stakeholders.

Client Engagement:

Serve as the primary point of contact for clients throughout the project lifecycle. Proactively communicate project status, changes, and potential risks, ensuring client expectations are managed effectively. Conduct regular check-ins and feedback sessions with clients to foster trust and partnership.

Customer Success:

Support onboarding, training, and adoption efforts for new clients. Collaborate with Customer Success Managers to identify opportunities for upsell, cross-sell, and account growth. Monitor client health metrics and address issues proactively to ensure continued success and satisfaction.

Cross-functional Collaboration:

Work closely with product, engineering, marketing, and customer support teams to deliver solutions tailored to client needs. Relay client feedback internally to drive product and service enhancements.

Risk Management:

Identify project bottlenecks, risks, or issues early and work on mitigation strategies to keep projects on track.

Requirements:

Bachelor's degree in Business Administration, Communications, Project Management, or related field. 2-4 years of experience in a project coordination, client engagement, or customer success role, preferably in a technology or SaaS environment. Familiarity with project management tools like Trello, Jira, or similar platforms. Excellent written and verbal communication skills. Strong organizational, time management, and problem-solving abilities. Ability to multitask across multiple projects while maintaining attention to detail. Customer-first mindset with a proactive approach to solving client challenges.
Job Type: Full-time

Pay: ?200,000.00 - ?600,000.00 per year

Benefits:

Flexible schedule Health insurance
Application Question(s):

How soon can you join us if you are shortlisted?
Experience:

Project management: 1 year (Preferred)
Location:

Jogeshwari East, Mumbai, Maharashtra (Required)
Work Location: In person