Job Description

Role Overview:

As a

Junior E-commerce Executive

, you will be responsible for ensuring a smooth and efficient post-purchase experience for our customers. Your role focuses on processing orders, managing inventory, and coordinating with internal teams to maintain accuracy and efficiency in backend operations. You'll serve as the bridge between the customer, warehouse, and logistics, helping us deliver a seamless shopping experience that matches the elegance of our jewelry.

Roles and Responsibilities:

Manage order processing and daily operational tasks across e-commerce platforms. Connect with customers via calls or emails for order confirmation, delivery address verification, and other order-related support. Maintain accurate records of orders, delivery status, and customer interactions. Use Excel to manage data, track reports, and perform analysis using formulas and basic functions. Coordinate with internal teams (warehouse, logistics, customer service) to ensure timely and accurate order fulfillment. Resolve customer queries and issues promptly and professionally. Ensure high levels of customer satisfaction through proactive support.

Must-have Soft Skills that you will be practically learning to acquire

Proficient English communication skills, both written as well as spoken English Time management Constructive feedback-gathering and feedback-giving skills
Job Types: Full-time, Fresher

Pay: ?12,000.00 - ?25,000.00 per month

Benefits:

Leave encashment Paid sick time Paid time off Provident Fund
Schedule:

Day shift
Application Question(s):

This opportunity requires working from the office--are you okay with the Vasai West location?
Work Location: In person