Job Description

We are seeking a Junior Customer Support Executive with 1-2 years of experience to assist customers, resolve queries, and ensure smooth coordination with Customer and internal teams.

Key Responsibilities

Serve as the first point of contact for customer inquiries, queries and Purchase orders via phone, email, and chat. Understand and resolve customer issues promptly with a professional and customer-friendly approach. Maintain accurate records of customer interactions and resolutions. Process sales orders accurately and on time Communicate proactively with clients about any delays, changes, or issues Maintain, file, and organize essential Purchase order documents Maintain & Provide order related documents to customers and internal team Provide basic product guidance, updates, and support to customers. Collect customer feedback to help improve service quality. Coordinate with internal teams to ensure timely follow-up and issue resolution.

Qualifications & Skills

1-2 years of experience in customer support or a similar role.

Excellent communication skills

(verbal and written).

Strong knowledge of MS Office applications

(Word, Excel, PowerPoint).

Basic knowledge of ERP systems

and ability to work with company databases. Good organizational and problem-solving abilities. Customer-friendly, positive attitude with a willingness to learn. Ability to handle customer concerns professionally and patiently. Team-oriented and proactive approach.
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Job Type: Full-time

Benefits:

Provident Fund
Application Question(s):

What is your Current CTC? What is Your Expected CTC? What is your Notice Period?
Education:

Bachelor's (Required)
Experience:

Minimum: 2 years (Required)
Work Location: In person