Jr Customer Service Executive Provisioning & Configuration Management
Year Chennai, Tamil Nadu, India
Job Description
Job Family Descriptor
- Candidate should have 0 to 1 year of experience in Telecom/ISP domain
- Basic understanding of telecom standards & protocols
- Knowledge on Microsoft Office applications
- Coordination skills and taking the right approach logically
- Responsible for Delivery of services for international customers
- OLO - Delivery Management
- Ensures that all installation functions are performed in a timely fashion to meet agreed SLA\xe2\x80\x99s.
- Perform escalation management, wherever necessary and in case project is in jeopardy.
- Customer communications and KCIs (Keep Customer Informed)
- Ensure customer-end service readiness
- End to end order management for smooth delivery
- Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix
- Strong Verbal and written communications skills
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Job Detail
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Job IdJD2998862
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear