who will be responsible for handling customer queries, providing accurate information, and ensuring a high level of customer satisfaction through professional and timely support.
Key Responsibilities:
Handle customer queries via calls, emails, and chats.
Resolve customer issues efficiently while maintaining quality standards.
Provide accurate product or service information to customers.
Maintain records of customer interactions and follow-ups.
Escalate complex issues to the relevant department when required.
Ensure adherence to company policies and customer service guidelines.
Maintain a positive, professional, and customer-focused attitude.
Required Skills & Qualifications:
Graduate / Undergraduate (as per process requirement).
Excellent communication skills in English (verbal and written).
Strong problem-solving and interpersonal skills.
Ability to work in a fast-paced, onsite environment.
Basic computer knowledge and familiarity with CRM tools (preferred).
Willingness to work in rotational shifts (if applicable).
Experience:
Fresher or experienced candidates can apply.
Why Join Us?
Opportunity to work in a dynamic customer-focused role.
Professional growth and learning opportunities.
Supportive team environment and structured training.
share an email (navdhasharma@zouma.ai)
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?35,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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