Job Description

About Us

We are an innovative skin, beauty & wellness brand headquartered in Pune, operating an e-commerce platform with multi-brand retail services across India and a signature facial spa (skin studio). We are a dynamic team looking to grow our physical presence and expand to Mumbai & Delhi.

As a Customer Service Associate, you will be pivotal in ensuring exceptional customer experiences across multiple channels.

Key Roles & Responsibilities

Customer Communication:

Communicating with customers for all general queries on

various platforms

- socials, WhatsApp, calls, emails, and in person.

Technical Coordination:

Addressing and resolving technical skincare inquiries by coordinating with internal teams.

Order Management:

Assist customers with order placements, modifications, and cancellations ensuring accuracy and timely processing. Support in creating draft orders.

Record Maintenance:

Maintaining customer records and ensuring personalized customer engagement.

Issue Resolution:

Logging and tracking customer service issues and errors, and following up until resolution.

Trend Reporting:

Aggregating and reporting on customer service trends quarterly to sales, technology, design, and merchandising teams.

Profile

Experience

: Minimum 1 year in customer service, customer interaction, or any customer facing role.

Industry

: Beauty, Skincare, Wellness Retail, Hospitality, Ecommerce preferred.

Skills

: Excellent communication and interpersonal skills, especially in English.

Degree

: Graduate in any of the following fields: liberal arts, English literature, psychology, marketing, hospitality, or health and wellness.
Job Type: Full-time

Pay: ₹10,604.27 - ₹33,412.39 per month

Benefits:

Paid sick time Paid time off
Application Question(s):

What is your Current CTC? What is your Expected CTC? We must fill this position urgently. Can you start immediately? We are located at Mangaldas Road, opposite the Conrad Hotel in Pune. Are you comfortable commuting to this location? Do you have at least 1 year of experience in a customer service or customer-facing role? Have you worked in the beauty, skincare, wellness retail, hospitality, or eCommerce industries? Are you comfortable communicating with customers through various platforms (social media, WhatsApp, calls, emails, in person)? How would you rate your English communication skills on a scale of 1 to 10? Are you familiar with Shopify and Whatsapp API?
Work Location: In person