Job Description

Pune, IN-MH
Position Type
Full Time


Requisition ID
12445


Level of Education
Bachelors degree


Years of Experience
Less than 1 Year

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.




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Role Objective:

To provide analytical and reporting support to business operations, enabling data-driven decision making and continuous process improvement

Key Responsibilities:

Collect, clean, and analyze operational data (volumes, productivity, SLA adherence, quality, attrition). Develop and maintain reports, trackers, and dashboards to support daily, weekly, and monthly reviews. Translate HMPO QA feedback and process rejections into actionable insights for operations. Collaborate with Ops, WFM, and QA teams to identify root causes of delivery gaps. Support special projects (automation, workflow transitions, cost optimization initiatives). Document findings, SOPs, and insights in a structured manner.

Desired Skills:

Strong analytical and problem-solving ability

Proficiency in MS Excel/G-Sheet (pivot, lookup, formulas), PowerPoint/Google Slides and Looker Studio

Communication and presentation skills

Adaptability and curiosity to learn complex business processes

Qualification:

BBA, B.Com, B.Sc, or equivalent with focus in Business / Analytics / Operations

Fresher or 0-1 year experience in business analysis / MIS reporting preferred

Disclaimer:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.