Job Description

Warm greetings from Rivera manpower services
There is an opening for JPMC for Claims specialist & Fraud Specialist.
Note : 1 months notice period is fine
For further details please contact below given numbers
Afeefa - 7829336184
SMS if in case number is busy
We Looking out the candidate who have minimum 1 year of experience in Customer support profile / international voice / customer service
Openings available: Process Name: CLAIMS SPECIALIST & FRAUD RECOVERY Shift Timings : Rotational Shift & Fixed off. Work Location: Bangalore Salary Package : 5.5 LPA Rounds of Interviews : HR round / Voice & Accent / Manager Round Graduate Qualifications : Any Graduates/undergraduates Experience Needed : Experience in International BPO / Call Center / Client Servicing / Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply.
ROLES & RESPONSIBILITY :
Customer Focus

• Take ownership of each customer while empathizing and prioritizing customer needs

• Resolve conflicts and manage customer expectations

• Determine customer needs and provide appropriate solutions through relationship building

Problem Solving Skills

• Approach problems logically and with good judgment to ensure the appropriate customer outcome

• Make appropriate decisions on behalf of the customer quickly and effectively

• Effectively prioritize work to ensure efficiency

• Conduct research as needed

Required Candidate profile
Candidates who are with relevant experience can apply
*Possess good analytical skills - detail oriented
*Possess good communication skills, both oral and written
*Be familiar with Microsoft applications and working knowledge of MS excel
*Have a good attitude - should be committed to the work

Skills Required