Job Description

Overview:

The Operations-TOPS-Process Associate position is a role within the Operations department of Prodapt. The overall purpose of the position is to ensure continuity in the functioning of tools and processes within a project in collaboration with the SMEs and recommending continuous enhancements to increase efficiency.
Responsibilities:
Ensure 100% uptime with all existing tools and recommend improvements and enhancements Create key stroke level process flows and process documentation independently Collaborate with clients via calibration/quality calls and share necessary process related updates Recommend transformation and enhancements in existing processes Collaborate with SMEs Project Managers during critical situations and ensure recovery Support SMEs and PMs in change management implementation.

Requirements:
Bachelor's degree in any field MSc/BE/Masters with specialization in IT/Computer Science (desired) 0-3 years of work experience Experience working in multi-channel delivery projects Basic level skills in Microsoft office and Telecom * Basic level skills in tools and techniques, domain knowledge, process orientation, quality orientation, project management, change management, and omni channel service skills.