Job | Tele Caller/customer Care Executive | Ahmedabad
Year Ahmedabad, Gujarat, India
Job Description
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Position Title: Tele caller/Customer care executive | Ahmedabad Description: Our healthcare organization is seeking a Virtual Patient Relationship Manager (VPRM) to provide exceptional customer service to current and potential patients. The VPRM will be responsible for handling inbound and outbound calls related to doctor and specialist information, appointment scheduling, and general patient concerns. The position is located within the hospital premises, and the successful candidate will be required to maintain high levels of professionalism while building strong relationships with each caller. Responsibilities:
VPRM plays a critical role in achieving this goal. If you are passionate about delivering exceptional customer service and meet the qualifications we\'re looking for, we encourage you to apply for this role. Job Types: Full-time, Permanent, Fresher Salary: \xe2\x82\xb912,000.00 - \xe2\x82\xb916,000.00 per month Benefits:
+91 8005675363
- Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns.
- Make outbound calls to gather feedback and follow-up with patients.
- Respond to emergency code announcements in a timely and professional manner.
- Maintain high levels of professionalism with patients while building strong relationships with each caller.
- Update patient data in the patient service database after each call.
- Maintain regular communication with the management team.
- Must be 18 years of age or older.
- A graduate or pursuing graduation.
- Excellent verbal and written communication skills in Gujarati, Hindi, and English.
- Ability to always remain professional and courteous with patients.
- Must be available to work during holidays and weekends.
- Current rotational shifts are between 7 am to 11 pm.
- As per requirement of process shift will be rotational 24*7.
- Rotational shift will be between 7 am to 8 pm for females.
- Each shift will be 9 hours (8 hours working and 1 hour break)
- Rotational week off.
- 4 weeks off in a month.
- Festival days are working, as people still get ill on holidays.
- Both experienced and fresher candidates are eligible for this role. (Experienced are preferred)
VPRM plays a critical role in achieving this goal. If you are passionate about delivering exceptional customer service and meet the qualifications we\'re looking for, we encourage you to apply for this role. Job Types: Full-time, Permanent, Fresher Salary: \xe2\x82\xb912,000.00 - \xe2\x82\xb916,000.00 per month Benefits:
- Food provided
- Health insurance
- Provident Fund
- Day shift
- Morning shift
- Rotational shift
- Overtime pay
- total work: 1 year (Preferred)
- Gujarati (Required)
- English (Required)
- Hindi (Preferred)
- Ahmedabad, Gujarat: Relocate before starting work (Required)
+91 8005675363
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Job Detail
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Job IdJD3245248
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAhmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear