Job Description

Customer Relationship Manager
- Communicate with Customers
- Training of communication to Staff with customers
- Maintain strong relations with customers
- Address the queries of the customers
- Resolve the queries of the customers
- Maintain 100% satisfaction of the customers
- Take reviews of customers for social media posting
- Develop the strategies for maintaining customer satisfaction & retention
- Monitoring communication between Customers & Sales Experts and build up with removing any gaps in that (if required)
- Co ordinate with remote outlets and franchise outlets for customer engagement activities
- Regularly visits outlets and trained them to build strong relationship with customers
- Customer feedback & suggestions and work on it
Key Skills
Fluency in English
Approachable
Problem solving
Dedication towards work
ability to handles customers' problems
Presentable Personality
Team Leader / Trainer
Hospitality back ground / done some course of airhostess
Time 10:00AM to 8:00 PM
A week off between Monday and Friday.
Saturday and Sunday will be a working day.