Job Description

Experience Level: 8-10
Job Location: Pune/Mumbai/Banglore/Chennai
Job Location WFO - Hybrid
**Billing Start date: 1st Jan'26
Shift Timings: 2nd Shift
Detailed :
Job Summary
The JIRA and Confluence Administrator for responsible for configuring, maintaining, and optimizing to support Agile, DevOps, and ITSM processes. The role ensures system stability, user access control, workflow efficiency e.t.c
Key Responsibilities
Configure and maintain JIRA projects, workflows, issue types, screens, schemes, and permissions
Manage user accounts, roles, groups, and access controls for both JIRA and Confluence
Implement and maintain custom fields, dashboards, filters, and reports in JIRA
Ensure best practices for Agile (Scrum, Kanban) and ITSM workflows
Perform regular system health checks, upgrades, and backups
Monitor system performance and resolve application issues
Manage JIRA integrations with tools such as Confluence,ServiceNow, Git, CI/CD tools
Familiarity with REST APIs, Groovy scripting, or ScriptRunner (preferred)
Coordinate with Atlassian support and internal IT teams for issue resolution
Enforce security standards, data classification, and access control policies
Ensure compliance with organizational policies (e.g., SOX, ISO, GDPR, internal security guidelines)
Maintain audit logs and documentation for configuration changes
Provide Level 2/3 support for JIRA and Confluence -related issues
Administer and configure Atlassian Confluence (Cloud / Data Center)
Create and manage spaces, templates, page layouts, and macros
Configure global and space-level permissions
Maintain naming conventions, page hierarchies, and content standards
Grant and revoke permissions based on least privilege principle
Handle onboarding and offboarding of users
Support privileged access requests and audits
Maintain audit trails and review access logs
Ensure restricted content is properly protected
Monitor system health, performance, and storage utilization
Manage add-ons/plugins and evaluate their impact
Coordinate with Atlassian support and internal infrastructure teams
Manage integration with JIRA Cloud , JIRA Service Management, Bitbucket, and other tools
Act as a point of contact for Confluence-related queries

Skills Required