Job Description

This role is for one of the Weekday's clients
Salary range: Rs 1200000 - Rs 1500000 (ie INR 12-15 LPA)
Min Experience: 5 years
Location: Noida
JobType: full-time
We are seeking an experienced and dynamic Store Manager to lead operations at a luxury jewellery boutique in Noida. This role requires a results-driven leader who can inspire a high-performing team, deliver exceptional customer experiences, and drive both sales and operational excellence in line with luxury retail standards.
Requirements
Key Responsibilities
1. Store Operations Management

• Oversee daily store operations to ensure smooth, efficient, and customer-centric experiences.
• Ensure adherence to SOPs, retail protocols, and regulatory requirements.
• Manage in-store visual merchandising in alignment with brand aesthetics and seasonal themes.
• Conduct regular audits for hygiene, stock accuracy, compliance, and security.

2. Sales & Performance Management

• Drive category-wise sales performance and consistently achieve monthly revenue targets.
• Monitor KPIs such as conversion rates, average ticket size, and walk-in trends to optimize sales.
• Implement strategies to enhance customer retention and repeat business.
• Partner with merchandising teams for stock planning and replenishment.

3. Team Leadership & Training

• Lead, mentor, and motivate the store team, including RSOs, cashiers, greeters, and support staff.
• Conduct ongoing training to strengthen product knowledge, selling skills, and service excellence.
• Support career development planning and evaluate team performance regularly.

4. Customer Experience Excellence

• Ensure every client interaction reflects luxury brand standards.
• Handle escalated customer concerns with empathy and professionalism.
• Foster a "Customer First" culture across the team.
• Use customer feedback to drive continuous improvements in store satisfaction.

5. Inventory & Loss Prevention

• Oversee daily stock management, including opening, closing, transfers, and reporting.
• Collaborate with procurement and vendors to ensure optimal stock levels and minimize dead stock.
• Implement and monitor loss prevention measures, training staff on safety and security protocols.
• Supervise locker security and stock transfer processes.

Key Skills & Competencies

• Proven leadership and team management skills.
• Passion for luxury retail, customer service, and jewellery.
• Strong analytical abilities with a deep understanding of KPIs and retail metrics.
• High attention to detail, organizational efficiency, and business acumen.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficiency with POS and inventory management systems.

Qualifications & Experience

• Bachelor's degree (preferred: Retail Management, Business, or related).
• Minimum 5 years of retail experience, including at least 2-3 years in a managerial role (luxury retail or jewellery preferred).
• Fluency in English and local language (Hindi for Noida/Delhi, Kannada for Bengaluru).
• Flexibility to work weekends, holidays, and extended hours as required.

Skills Required