Job Description

Store Manager - Lab-Grown Diamond Showroom

Location: Bangalore

Department: Retail Operations

Reporting To: Retail Head

Experience Required:3 to 4 years in retail jewelry/fashion/luxury retail

Salary: As per industry standards

Job Summary:

We are seeking a dynamic and experienced Store Manager to oversee the daily operations of our lab-grown diamond showroom. The ideal candidate will have strong leadership skills, a background in luxury or jewelry retail, and a customer-focused approach. You will be responsible for driving sales, managing staff, ensuring an excellent in-store experience, and upholding brand standards.

Key Responsibilities:

1. Sales & Customer Service

Drive sales to achieve and exceed monthly/quarterly targets

Provide personalized service to high-end customers and walk-ins

Educate customers on lab-grown diamonds - benefits, quality, sustainability

Handle customer complaints or queries professionally

2. Store Operations

Ensure store is clean, organized, and visually appealing

Oversee inventory management and stock rotation

Maintain display standards and ensure timely product availability

Monitor security and prevent stock losses

3. Team Management

Supervise and motivate sales staff and support staff

Train team on product knowledge, sales techniques, and customer service

Set daily goals and conduct regular performance evaluations

Prepare duty rosters and manage team schedules

4. Reporting & Coordination

Generate daily/weekly/monthly sales reports

Coordinate with head office for promotions, campaigns, and inventory

Implement SOPs and ensure compliance with company policies

5. Branding & Promotions

Support in-store events and promotional activities

Maintain brand integrity and customer experience across touchpoints

Qualifications:

Graduate in any discipline (MBA/Retail Management preferred)

4+ years experience in jewelry, fashion, or luxury retail; lab-grown diamond experience a plus

Strong communication, leadership, and problem-solving skills

Proficient in POS systems and basic computer applications

Preferred Attributes:

Passion for sustainability and eco-conscious luxury products

Ability to handle high-value transactions with integrity

Polished grooming and excellent interpersonal skills

Fluency in English and local language

Job Type: Full-time

Pay: ₹13,852.72 - ₹40,049.35 per month

Benefits:

Cell phone reimbursement
Language:

Hindi (Preferred)
Work Location: In person