Job Description

Job Summary

The Jewellery Store Manager is responsible for managing overall showroom operations, driving sales and profitability, ensuring excellent customer service, maintaining inventory control, and leading the store team to achieve business targets while upholding brand standards and compliance.

Key ResponsibilitiesSales & Business Development

Achieve monthly, quarterly, and annual sales targets for gold, diamond, and other jewellery Drive high-value customer conversions and repeat business Handle key and VIP customers personally Ensure upselling and cross-selling of jewellery products

Customer Experience

Ensure exceptional customer service and luxury showroom experience Handle customer complaints, exchanges, and escalations professionally Maintain long-term relationships with customers

Store Operations

Manage day-to-day showroom operations smoothly Ensure adherence to company SOPs, policies, and compliance standards Oversee opening and closing procedures, cash handling, and billing Ensure store hygiene, visual merchandising, and product display standards

Inventory & Security

Monitor stock movement, inward/outward entries, and daily stock reconciliation Ensure safe handling of high-value jewellery and compliance with security protocols Coordinate audits, stock verification, and loss prevention measures

Team Management

Lead, train, motivate, and evaluate showroom staff Prepare duty rosters, manage attendance, and approve leaves Conduct regular training on product knowledge and sales techniques

Reporting & Coordination

Prepare daily sales reports, MIS, and performance analysis Coordinate with Head Office for stock, marketing, and operational requirements Implement promotional offers and marketing activities as per company guidelines

Required Skills & Competencies

Strong leadership and team management skills Excellent communication, negotiation, and customer-handling abilities Sound knowledge of gold, diamond, and gemstone jewellery Understanding of jewellery retail operations, billing, and compliance Ability to handle pressure and manage high-value transactions
Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

Provident Fund
Work Location: In person