Job Description

Jewellery Sales Assistant - Key Job Roles & Responsibilities

1. Customer Service & Sales

Greet customers warmly and build rapport. Identify customer needs and recommend suitable jewellery. Explain product details such as

metal purity, gemstone quality, certifications, pricing, offers

, etc. Assist customers with

trying on jewellery

(earrings, necklaces, bangles, rings). Provide

upselling and cross-selling

suggestions. Handle customer queries and resolve issues politely. Ensure

high customer satisfaction

to encourage repeat business.

2. Product Knowledge

Maintain strong knowledge of: Gold (karats, hallmarking) Diamonds (4Cs--Cut, Clarity, Color, Carat) Gemstones Latest fashion/jewellery trends Making charges & pricing structure Explain authenticity certificates (e.g., hallmark, GIA, IGI).

3. Billing & Documentation

Prepare accurate bills using POS systems. Handle cash, card, UPI, and financing/EMI transactions. Maintain purchase records and customer data. Assist with warranty/guarantee paperwork.

4. Merchandising & Display

Arrange jewellery in showcases attractively. Keep counters clean, organized, and well-lit. Update window displays for festivals, promotions, and new arrivals. Tag and label jewellery items correctly.

5. Stock & Inventory Management

Assist with stock counting (daily/weekly). Track inventory movement and report low-stock items. Ensure jewellery is stored and handled safely. Verify incoming and outgoing stock with proper documentation.

6. Security & Safety

Follow store security protocols. Ensure secure handling of high-value items. Maintain vigilance to prevent theft or damage.

7. Store Maintenance

Keep the store clean and welcoming. Maintain uniform and grooming standards. Ensure hygiene and orderliness in display areas.

8. Communication & Teamwork

Work collaboratively with store managers and team members. Participate in team meetings, product training, and sales briefings. Communicate customer feedback to management.

9. Professionalism & Grooming

Maintain neat and presentable appearance. Follow dress code (formal attire, minimal accessories). Demonstrate polite and respectful behaviour.

10. Additional Duties

Assist during festive seasons or promotional events. Provide after-sales service such as resizing or polishing coordination. Handle gift packing and customization requests.
COTACT = ARUN - OPERATIONS MANAGER HEAD

9789070712

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Leave encashment Paid sick time Paid time off
Language:

TAMIL & ENGLISH (Preferred)
Shift availability:

Day Shift (Preferred)
Work Location: In person