Job Description

A Floor Manager in a jewelry store oversees daily operations, manages staff, ensures excellent customer service, and drives sales. They are responsible for maintaining the store's appearance, handling customer inquiries and complaints, and ensuring the sales floor meets its targets while upholding the store's brand image. Here's a more detailed breakdown:Key Responsibilities:

Sales & Customer Service:

Meeting or exceeding sales targets. Providing excellent customer service and resolving customer issues. Developing and implementing sales strategies to increase revenue. Handling customer inquiries and complaints effectively.

Staff Management:

Supervising and managing sales staff. Training and mentoring staff on sales techniques, product knowledge, and customer service. Conducting performance appraisals and providing feedback.

Operations:

Maintaining the store's appearance, including displays and cleanliness. Managing inventory and ensuring proper stock levels. Implementing and enforcing store policies and procedures. Monitoring and maintaining security procedures. Coordinating with other departments, such as purchasing and merchandising.

Other:

Reporting on sales performance and other relevant metrics. Proposing ideas to improve sales, customer satisfaction, and store operations. Ensuring compliance with health and safety regulations.
Essential Skills and Experience:

Strong leadership and management skills. Excellent communication and interpersonal skills. Proven sales and customer service experience. Knowledge of jewelry products and sales techniques. Ability to motivate and train a sales team. Problem-solving and conflict-resolution skills. Inventory management and organizational skills. Fluency in English is often required.
In essence, a Floor Manager in a jewelry store is a multifaceted role requiring strong leadership, sales acumen, and operational expertise to ensure a positive and profitable retail environment.

Job Type: Full-time

Pay: ?40,000.00 - ?50,000.00 per month

Schedule:

Day shift
Work Location: In person