Job Description

Job Summary:

The Jewelry CRM Executive will serve as the primary point of contact for end customers and vendors, addressing queries, resolving issues, and ensuring a seamless jewelry buying experience. This role also involves tele-collections, appointment scheduling, and order management to support sales and operational efficiency. The ideal candidate should be customer-centric, detail-oriented, and proactive, with strong communication and multitasking skills.

Key Responsibilities:

Customer & Vendor Support:

Handle and resolve customer and vendor queries regarding products, orders, repairs, or complaints. Ensure timely and professional communication to maintain high customer satisfaction. Escalate complex issues to the appropriate teams while following up for resolution.

Tele-Collections & Follow-ups:

Conduct telephonic follow-ups for pending payments or dues. Maintain accurate records of collections and commitments. Coordinate with finance/accounts teams for smooth payment reconciliation.

Appointment Scheduling:

Fix appointments for customers with sales consultants or designers. Ensure all appointments are confirmed, rescheduled if necessary, and properly logged in the CRM system.

Order Management:

Assist customers in placing orders via phone, email, or in-person. Track order status and provide timely updates to customers and vendors. Coordinate with inventory, production, and logistics teams to ensure accurate and timely delivery.

CRM & Documentation:

Maintain and update the CRM database with customer, vendor, and order details. Generate reports related to customer interactions, collections, appointments, and order status. Provide insights and feedback to management for improving customer experience.

Required Skills & Qualifications:

Bachelor's degree in any field. 1-3 years of experience in CRM, customer service, or sales support, preferably (but not mandatory) in jewelry or luxury retail. Ability to handle multiple tasks simultaneously and work in a fast-paced environment. Customer-centric attitude with problem-solving skills.
Interested candidates can share their resumes on 9056233866 or mail us at hr@premkumarjewellers.com

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person