Job Description

Job Summary:

The Store Sales Manager at Sonani Jewels is responsible for driving sales, managing the sales team, ensuring excellent customer service, and maximizing store profitability.

The role includes implementing sales strategies, handling high-value clients, and maintaining brand standards to enhance the luxury shopping experience.

Key Roles & Responsibilities:

1. Sales & Revenue Generation

Achieve and exceed monthly, quarterly, and annual sales targets. Develop and implement sales strategies to increase revenue. Identify opportunities for upselling and cross-selling Jewellery collections. Build and maintain strong relationships with VIP and high-net-worth clients. Ensure effective execution of promotions, discounts, and special offers.

2. Customer Service & Experience

Provide an exceptional luxury shopping experience. Handle customer queries, concerns, and complaints professionally. Train the sales team on customer handling, etiquette, and product knowledge. Ensure that all customer interactions align with Sonani Jewels' brand image.

3. Sales Team Management

Supervise and lead the sales team to achieve individual and team targets. Conduct regular training sessions on sales techniques and Jewellery trends. Monitor team performance and provide feedback for improvement. Schedule and allocate tasks to optimize staff productivity.

4. Product Knowledge

Stay updated on product details, pricing, and unique selling points. Train staff on the latest Jewellery trends and technical aspects. Ensure that product displays and visual merchandising meet brand standards.

5. Business Development & CRM

Develop and maintain a customer database for follow-ups and retention. Coordinate with the marketing team to execute local store promotions. Identify and approach potential corporate clients for bulk orders. Implement customer loyalty programs and referral initiatives.

6. Sales Reporting & Store Operations

Track daily, weekly, and monthly sales performance and prepare reports. Analyze sales trends and suggest improvements. Work closely with inventory and operations teams to ensure product availability.

Maintain compliance with company policies and industry standards.

Job Type: Full-time

Pay: ?70,000.00 - ?100,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Fixed shift Weekend only
Language:

Hindi (Preferred)
Work Location: In person

Expected Start Date: 23/05/2025