Analyze functional issues and provide resolution including workarounds.
Emergency data fixes.
Perform root cause analysis.
Coordinate with business process owners/SMEs for support and development activities.
Coordinate with technical team.
Prioritize incidents.
Proactively identify issues with the application functionality / configuration.
Requirements gathering.
Estimate the effort and timelines for enhancements.
Create/update functional specifications.
Application configuration changes.
Prepare test data for bug fixes and enhancements.
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