Job Description

Job description

Some careers shine brighter than others.

If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will

• Work as part of Global IVR Engineering team for IVR development.
• Align closely with business for Technology/Project deliveries as per agreed timelines.
• Provide Technical inputs/support to junior team members.
• Work/support on any critical issues and ensure the fix is delivered in time.
• Organize & lead meetings with regional teams for development or support of deliverables.
• Ensure the project delivery does not suffer while replacing a resource.
• Handle technical escalations for team.
• Prepare new best practices, technical and processes documents.
• Develop & enhance your knowledge in by way of courses, trainings, certification & hands on experience.

Requirements

To be successful in this role, you should meet the following requirements:

• 8+ years of experience in Banking Domain and good to have contact centre knowledge.
• Excellent programming skills in Java, J2EE, REST, JSON, Spring Basics, VXML and good to have extensive experience in developing Interactive Voice response (IVR) applications.
• Good to have knowledge on Voice Biometrics, Speech IVR.
• Good to have knowledge on Oracle and MSSQL Database.
• Should have knowledge on source code repository tool like GIT, RTC, SVN
• Candidate should have knowledge on CI/CD pipelines.
• The ideal candidate for this role will have good leadership skills, with appropriate technical expertise.
• High level understanding of Genesys platform.
• Managing IVR and contact centre infrastructure.
• Must work with confidence under limited supervision and provide detailed reports.

You\xe2\x80\x99ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by \xe2\x80\x93 HSBC Software Development India

HSBC