Job Description

ROLE 1 DCS Non-Mobile Agent




As a Technical Support Agent, you would analyse, answer, and escalate technical support questions on Google Advertising eco system from the developer community through Google forums, email, and Googler created internal issues




As a Support Specialist L1 Agent on the team you would moderate answer and escalate technical support questions from the developer community through Google forums email and Googler created internal issues. Minimum Qualifications, Excellent Communication Skills English Writing Speaking. min of 3 years coding or technical support experience in below technologies.


Scope includes answering technical questions, debugging and file bugs, writing code snippets to help developers with Application Programming Interface (API) troubleshooting





Minimum Qualification


Excellent Communication Skills (English Writing & Speaking)


4+ years Coding/Technical support/QA Automation with experience in Java (SOAP/REST APIs)SQL, Unix/Linux




Preferred Qualifications


Thorough understanding of the online advertising ecosystem


Prior experience on Google AD Manager product will be an added advantage.




Required Skills


Core Java


REST API


Debugging/troubleshooting skills


Basic Database knowledge & SQL


Basic Linux knowledge


Oauth2.0(added Advantage)


HTML & CSS


Good communication and written skills




Key Responsibilities


Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof


Provide technical support via emails/forums for the specialized Product Areas


Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products


Respond to customer-reported issues in a timely manner, per service level agreements.


Communicate progress of resolution/status in a timely fashion, per service level agreements


Timely and Valid escalations of issues to L2 Team.


Follow established support processes and procedures


Work effectively and manage team queue and bugs with minimal supervision

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.