: As a Support Specialist L1 Agent on the team, you would moderate, answer, and escalate technical support questions from the developer community through Google forums (
https://groups.google.com
), email, and Googler created internal issues.
Minimum Qualifications:
Excellent Communication Skills (English Writing & Speaking) - Versant Score of >60
3 years' coding/technical support experience in Java(REST/SOAP API's) , SQL , Unix/Linux
Bachelors/ master's degree in computer science
Sound knowledge of Google GSuite (Gmail & Drive)
Preferred Qualifications:
Good to have knowledge on Google Ads API
Working knowledge of Google Spreadsheets
Good to have knowledge of .NET, Python, Perl, Ruby and PHP
Thorough understanding of the online advertising ecosystem
Key Responsibilities:
Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof
Provide technical support via emails/forums for the specialized Product Areas
Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products
Respond to customer-reported issues in a timely manner, per service level agreements.
Communicate progress of resolution/status in a timely fashion, per service level agreements
Manage escalations and expectations, for both customers and internal staff.
Timely and Valid escalations of issues to L2 Team.
Timely and Valid routes of issues to other Teams.
Coordinate across numerous departments while driving issues to resolution
Follow established support processes and procedures
Work effectively and manage your queue and bugs with minimal supervision
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.