Job Description

Job Summary








Experience:
4 - 7 Years




Location:
Hyderabad




Designation:
Java Supp. Eng




Degree:
BE-Comp/IT, BEd, BTech-Comp/IT, BTech-Other, MCA




Educational Level:
Graduate/Bachelors




Stream of Study:
Computer Science/IT




Industrial Type:
IT-Software/Software Services




Functional Area:
IT Software - Client Server




Key Skills:
Java




Job Post Date:
Friday, August 19, 2022










Company Description









CLIENT has a progressive existence in the IT services industry with prime focus on telecom, logistics and energy & utility domains.With the key mantra of "DRIVING GROWTH THROUGH EXCELLENCE",we have successfully enabled a number of customers/operators leverage the benefits of offered products and solutions with our proven expertise in system integration, application engineering, solution development, support, testing and managed operations.

We serve our customers through an onsite/offshore model and have helped in bringing best value proposition by eliminating process and technology bottlenecks for sustained growth. We thrive to build long term relationships with our customers and partners by aligning to their business models and road map. We have demonstrated our capabilities for various communication service providers for whom we have successfully delivered transformation, support, maintenance and operation-streamlining projects.




















The following are the high-level responsibilities: Incident Management and support for web applications in specific to telco.
Perform troubleshooting and investigation on reported production incidents.
Provide workarounds and resolutions to quickly address issues while working to deliver permanent fix
Conduct root cause analysis to identify problems and application defects, coordinate and follow-up with L3 to prioritize and plan delivery of fixes.
Review impact analysis of L3 fixes and test fix packages for production implementation
Ensure application data integrity by implementing data scanning, clean-up and reconciliation
Communicate with users, L3 team, IS infra team and management to explain technical issues, processes, and recommended solutions.
Respond to user requests, incidents and follow up on issues in a timely manner.
Monitor and detect errors in applications and perform necessary recovery to restore the application service or processing. Enhance tools and processes for automated detection and recovery.
Monitor production applications performance. Alert, escalate severity and collaborate to supporting teams to find immediate issue resolutions Maintain standard operation excellence tools for application/system monitoring and alert including performance and data integrity
Proactively identify areas of service, operation and process improvement and make recommendations to the team

Technical skills required:
Primary

Sound knowledge of JAVA/J2EE applications and web applications Sound knowledge of XML, JSON, SOAP and REST APIs Working knowledge on Oracle SQL & PLSQL. Proficient in Unix (Solaris/Linux) and shell scripting. Expertise in ITIL/ITSM processes.