Experience Required: 5+ Years
Work Model: Rotation-based 24x5 coverage
Job Summary:
We are seeking a highly skilled and self-motivated Java L2 Support Engineer to join our offshore team in Hyderabad. This role involves providing Level 2 application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are essential.
Key Responsibilities:
L2 Support (Core Services):? ?Provide Level 2 support for core services during rotating 24x5 shifts.
? ??Handle support requests independently; escalate to onshore L3 team only when necessary.
? ??Track and document all issues, including resolution steps and follow-ups.
? ??Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.
? ??Handoff unresolved issues to the next shift at end of day.
Development:? ?Collaborate with onshore developers for development-related tasks.
? ??Participate in scrum meetings and project discussions during US overlap hours.
? ??Take ownership of assigned development tasks and ensure seamless cross-shift communication.
Maintenance:? ?Execute LCM (Lifecycle Management) and maintenance tasks as required.
? ??Coordinate and communicate effectively with onshore points of contact.
Business Knowledge:? ?Develop familiarity with Schneider's business model, terminology, and acronyms.
? ??Join business discussions during overlap with US first shift when appropriate.
Key Skills:
Primary Technical Skills:? ?Java, Spring Boot
? ??Relational Databases (e.g., MySQL, PostgreSQL)
? ??GitHub (version control and collaboration)
Soft Skills:? ?Strong verbal and written communication
? ??Self-starter with the ability to work independently
? ??Proactive issue resolution and collaborative approach
? ??Organized with attention to detail
Shift Requirements:? ?Must be willing to work in a rotating 24x5 support schedule
? ??Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams
Requirements
Key Skills:
Primary Technical Skills:? ?Java, Spring Boot
? ??Relational Databases (e.g., MySQL, PostgreSQL)
? ??GitHub (version control and collaboration)
Soft Skills:? ?Strong verbal and written communication
? ??Self-starter with the ability to work independently
? ??Proactive issue resolution and collaborative approach
? ??Organized with attention to detail
Shift Requirements:? ?Must be willing to work in a rotating 24x5 support schedule
* ? ??Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams
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