Job Description

Hyderabad, India, IND

Description

Experience Required: 5+ Years
Work Model: Rotation-based 24x5 coverage

Job Summary:
We are seeking a highly skilled and self-motivated Java L2 Support Engineer to join our offshore team in Hyderabad. This role involves providing Level 2 application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are essential.

Key Responsibilities:
L2 Support (Core Services):

Provide Level 2 support for core services during rotating 24x5 shifts.

Handle support requests independently; escalate to onshore L3 team only when necessary.

Track and document all issues, including resolution steps and follow-ups.

Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.

Handoff unresolved issues to the next shift at end of day.


Development:

Collaborate with onshore developers for development-related tasks.

Participate in scrum meetings and project discussions during US overlap hours.

Take ownership of assigned development tasks and ensure seamless cross-shift communication.


Maintenance:

Execute LCM (Lifecycle Management) and maintenance tasks as required.

Coordinate and communicate effectively with onshore points of contact.


Business Knowledge:

Develop familiarity with Schneider's business model, terminology, and acronyms.

Join business discussions during overlap with US first shift when appropriate.


Key Skills:
Primary Technical Skills:

Java, Spring Boot

Relational Databases (e.g., MySQL, PostgreSQL)

GitHub (version control and collaboration)


Secondary/Preferred Skills:

Python, JavaScript

Kafka, MongoDB

Snowflake (optional)


Soft Skills:

Strong verbal and written communication

Self-starter with the ability to work independently

Proactive issue resolution and collaborative approach

Organized with attention to detail


Shift Requirements:

Must be willing to work in a rotating 24x5 support schedule

Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams

Requirements

Key Skills:
Primary Technical Skills:

Java, Spring Boot

Relational Databases (e.g., MySQL, PostgreSQL)

GitHub (version control and collaboration)

Secondary/Preferred Skills:

Python, JavaScript

Kafka, MongoDB

Snowflake (optional)

Soft Skills:

Strong verbal and written communication

Self-starter with the ability to work independently

Proactive issue resolution and collaborative approach

Organized with attention to detail

Shift Requirements:

Must be willing to work in a rotating 24x5 support schedule *

Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams